At Prizm Nexus-6, every piece is made to order and fulfilled by our production partner, Printful. We want you to feel confident shopping with us, so we’ve outlined our policies clearly below.
Shipping & Delivery
Orders are printed on demand and shipped via our fulfillment partner, Printful.
• Production: 2–5 business days
• Shipping: 3–7 business days to US addresses (estimates only)
• Tracking information is provided once your order ships
International orders may incur customs fees or duties, which are the responsibility of the recipient. We cannot be held responsible for delays or additional charges imposed by customs.
For tracking updates, check your email confirmation or your Shopify order page.
Return & Replacement Policy
1. Issues Covered (Printful’s Fault)
If anything is wrong due to production or shipping, we’ll make it right with a replacement:
• Misprints or obvious print defects
• Wrong item, color, or size sent compared to your order confirmation
• Items damaged in transit
• Orders lost in transit
You must contact us within 7 days of delivery (or estimated delivery date for lost packages).
To report an issue:
1. Email contact@prizmnexus.ai with subject: “Order Issue – Your Order Number”
2. Include:
• Your full name
• Order number
• Short description of the problem
• Clear photos of:
• Product + problem area
• Packaging/shipping label (if damaged or wrong item)
We’ll submit a claim to Printful. If confirmed as their error, you’ll receive a replacement at no cost. You typically won’t need to return the original item.
2. Situations We Cannot Cover
Made-to-order items cannot be returned or replaced for free in these cases:
• Wrong size (detailed size charts included on every product page)
• Change of mind or buyer’s remorse
• Don’t like the fit, style, or colors after receiving
• Incorrect/incomplete shipping address
• Failed to pick up/claim held packages
Please review size charts and details carefully before ordering. Questions? Email contact@prizmnexus.ai pre-purchase—we’re happy to help.
3. Time Limits
All covered issues must be reported within 7 days of delivery (or estimated delivery date). After this window, replacements cannot be guaranteed.
Refunds
We do not offer refunds as a standard policy. All covered issues (see Section 1) are resolved through replacements at no additional cost, as Printful can always reprint your item.
Refunds are only issued in the extremely rare case where Printful cannot fulfill a replacement due to being completely out of stock on your specific product/size/color. Refunds use your original payment method and process in 5–10 business days.
Have Questions?
Email us anytime at contact@prizmnexus.ai
We typically respond within 1–2 business days.
